Do you accept returns or exchanges?

No, all sales are final. Please check measurements on the provided size charts for shirt listings before purchasing.

Do you accept cancellations?

Please contact me ASAP via email with your order number if you want to modify or cancel an order. 5% of your order total will be deducted from your refund to account for processing fees.

I cannot cancel orders after they have been shipped.

What's the status of my preorder?

Any order that contains preorder items will ship when all items included are in stock.

How do I read the size chart for clothing?

The size charts show measurements for shirts laid flat, not measurements for your body. Measure shirts you already own that fit you, NOT your body (because your body is 3D and will not match 2D measurements!)

My order arrived incorrect or damaged.

Please contact me with photos of your order and I will assist you.

My keychain arrived with scratches.

There is a clear plastic film on both sides of the keychain to protect it during transit. You can peel it off. The film may appear scratched, but the actual keychain is safe.

How long does it take to get an order?

Processing time: 1-2 weeks for non-preorder items! Potentially longer during busy periods (holidays and store updates).

Shipping: 3-5 business days in U.S. International mail can take up to 1 or 2 months.

I generally ship once a week, although this may vary based on volume order. Please be patient! This store is operated by one person.

Tracking info

All packages come with tracking through USPS except sticker-only mail. International packages may not update tracking once they leave the U.S. and enter another country.

Please note that as USPS is currently experiencing issues, your tracking may show that your package was delivered before you actually receive your package. 

Help, I entered the wrong address!

Please always double-check your address at checkout! If you entered the wrong address, please contact me ASAP with your order number and the correct address so I can change it. If the order has already been shipped, I can no longer change the address.

If your package is returned to me because of an incorrect address, you will have to pay shipping cost again for me to re-ship.

Help, I didn't receive my package!

Here are some steps you can take to locate your package. 

• Wait a day or two. The package may still be on its way to you even though it was marked delivered.
• Ask your neighbors or apartment management if the package was delivered to the wrong address.
• Ask your local USPS office for help (have your tracking number on hand).

Why is international shipping so expensive?

I'm sorry! The cost to ship from the U.S. to the rest of the world is set by the USPS and I cannot change it.

Do you ship to my country?

The main areas that I do not ship to are the UK, European Union member nations where EU VAT is applicable, and Mexico. You would need to use a forwarding service. You can check for your country at checkout - if it is not listed, I don't ship there.

I still have additional questions.

Please contact me via email at hello@crowlines.net.